Privacy Policy

Capzo (“Capzo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you use our website, applications, products, and services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we collect and use it, how we process User Content, how we use cookies and similar technologies, when we share information with third parties, and the choices and rights available to you.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Capzo, we may collect the following categories of information.

1.1 Account Information

When you create or maintain an account, we may collect:

• Name
• Email address
• Login and authentication information
• Account preferences
• Subscription or plan information
• Information you voluntarily provide to us

1.2 User Content

Capzo allows users to upload and process video and other media to generate captions, subtitles, transcripts, translations, and related outputs.

User Content may include:

• Videos
• Audio
• Voice recordings contained in uploaded media
• Transcripts
• Captions and subtitles
• Translations
• Text entered into Capzo
• Generated outputs
• Files and other content submitted through the Services
• Information contained within uploaded media

You retain ownership of your User Content, subject to the rights and licenses granted to Capzo under our Terms & Conditions.

1.3 Payment and Transaction Information

If you purchase a paid plan or other Services, payments may be processed through third-party payment providers such as Razorpay.

Capzo may receive information such as:

• Payment status
• Transaction ID
• Subscription details
• Amount paid
• Billing-related information

Capzo does not need to store your complete card, banking, or other sensitive payment credentials when these are processed directly by the relevant payment provider.

1.4 Device and Technical Information

When you use our Services, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Operating system
• Device type
• Device identifiers
• Language preferences
• Approximate location derived from technical information
• Referring URLs
• Pages or features accessed
• Usage activity
• Date and time of interactions
• Error and diagnostic information

1.5 Cookies and Similar Technologies

We may use cookies, pixels, local storage, SDKs, and similar technologies to operate, secure, analyze, and improve the Services.

These technologies may be used for:

• Essential website functionality
• Authentication and security
• Remembering preferences
• Analytics
• Understanding website usage
• Measuring performance
• Improving user experience
• Detecting abuse and fraudulent activity
• Marketing or advertising, where applicable

2. How We Use Your Information

We may use collected information to:

• Provide, operate, and maintain the Services
• Create and manage user accounts
• Process uploaded videos, audio, and other User Content
• Generate captions, subtitles, transcripts, translations, and other outputs
• Process payments and manage subscriptions
• Provide customer support
• Communicate with you about your account or Services
• Send service-related notifications
• Improve the performance and functionality of Capzo
• Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity
• Monitor system performance
• Conduct analytics and understand how users interact with the Services
• Develop and improve our products, technologies, AI systems, and machine-learning models
• Comply with applicable laws and legal obligations
• Enforce our Terms & Conditions
• Protect the rights, safety, property, and security of Capzo, our users, and others

3. AI and Machine-Learning Processing

Capzo uses artificial intelligence and machine-learning technologies to provide features such as automatic caption generation, transcription, translation, speaker detection, caption styling, and other automated functionality.

Capzo may use both:

• Third-party artificial intelligence and machine-learning models or providers; and
• Capzo’s own artificial intelligence and machine-learning models and systems.

Depending on the feature being used, User Content may be processed by third-party AI/ML providers in order to provide the requested functionality.

Capzo may also use User Content, including uploaded videos, audio, transcripts, captions, and related data, to develop, train, test, evaluate, maintain, and improve Capzo's own artificial intelligence and machine-learning models and systems, where permitted by applicable law and our applicable agreements.

4. Ownership of User Content

You retain ownership of the User Content you upload to Capzo.

By uploading or submitting User Content, you grant Capzo a limited, non-exclusive, worldwide license to host, store, reproduce, process, modify, transform, transmit, and otherwise use that User Content only as reasonably necessary to:

• Provide and operate the Services;
• Process and generate requested outputs;
• Maintain, secure, troubleshoot, and improve the Services;
• Develop, train, test, evaluate, maintain, and improve Capzo’s own AI and machine-learning models and systems, where applicable and permitted by law; and
• Comply with legal obligations.

This license does not transfer ownership of your User Content to Capzo.

5. User Content Retention and Deletion

Capzo generally stores User Content for as long as you keep that content in your account or use features that require the content to remain available.

You may delete eligible User Content through the Services where deletion functionality is available.

After deletion, copies of User Content may remain temporarily in backups, logs, disaster-recovery systems, security systems, or other technical systems for a limited period.

We may also retain information where necessary to:

• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements;
• Prevent fraud or abuse;
• Protect security; or
• Establish, exercise, or defend legal claims.

Where User Content has already been incorporated into appropriately aggregated, anonymized, or de-identified datasets or certain model-development processes, it may not be technically capable of being individually removed, to the extent permitted by applicable law.

6. Third-Party Service Providers

We may use third-party service providers to operate and improve Capzo.

These may include providers for:

• Cloud hosting and infrastructure
• Authentication
• Payment processing
• AI and machine-learning processing
• Analytics
• Website performance
• Security and fraud prevention
• Customer support
• Error monitoring
• Communication services

Third-party providers may process information on our behalf and may be subject to their own privacy policies and contractual obligations.

7. Razorpay

Payments may be processed through Razorpay or other payment service providers.

When you make a payment, relevant payment and transaction information may be processed by the payment provider according to its own terms and privacy practices.

Capzo may receive transaction-related information necessary to confirm and manage your purchase or subscription.

8. Google Analytics

Capzo may use Google Analytics to understand how visitors interact with our website and Services.

Google Analytics may collect information such as:

• Device information
• Browser information
• Website interactions
• Approximate location
• Traffic sources
• Usage patterns

Where required by applicable law, analytics cookies and similar technologies will be used only after obtaining the required consent.

9. Microsoft Clarity

Capzo may use Microsoft Clarity to understand how users interact with our website and improve usability.

Clarity may collect information about website interactions, including session activity, clicks, scrolling behavior, and other usage information.

Where required by applicable law, non-essential Clarity technologies will be activated only after obtaining appropriate consent.

10. Google reCAPTCHA

Capzo may use Google reCAPTCHA to protect the Services from spam, abuse, automated attacks, and fraudulent activity.

Google reCAPTCHA may collect technical and usage information necessary to determine whether an interaction is being performed by a human user or an automated system.

Use of reCAPTCHA may be subject to Google's applicable terms and privacy practices.

11. Cookies and GDPR Consent

Capzo may use both essential and non-essential cookies.

Essential Cookies

These cookies are necessary for:

• Website functionality
• Authentication
• Security
• Account access
• Basic service operation

Essential cookies may be used where necessary to provide the Services.

Non-Essential Cookies

These may include:

• Analytics cookies
• Performance cookies
• Marketing cookies
• Similar tracking technologies

Where required by applicable law, Capzo will request your consent before using non-essential cookies.

Our cookie consent mechanism may provide options such as:

• Accept All
• Reject Non-Essential
• Manage Preferences

You may change your cookie preferences where the applicable consent mechanism provides this functionality.

12. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, Capzo may process information based on one or more of the following:

• Performance of a contract;
• Your consent;
• Compliance with legal obligations;
• Legitimate interests, where permitted by law; or
• Protection of vital interests or other lawful grounds recognized by applicable law.

13. GDPR Rights

If the General Data Protection Regulation (“GDPR”) or another applicable data protection law applies to you, you may have rights including:

• Right to access your personal information
• Right to correction
• Right to deletion
• Right to restriction of processing
• Right to data portability
• Right to object to certain processing
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a relevant supervisory authority

To exercise applicable privacy rights, contact us at hello@capzo.ai.

We may need to verify your identity before processing certain requests.

14. Sharing and Disclosure of Information

We may share information with:

• Service providers and technology partners;
• Payment processors;
• AI/ML service providers;
• Analytics providers;
• Security and fraud-prevention providers;
• Hosting and infrastructure providers;
• Professional advisors;
• Government authorities or regulators where legally required;
• Parties involved in legal proceedings where necessary; and
• Other parties where you have provided appropriate consent.

We do not sell your personal information merely because you use Capzo.

15. International Data Processing

Some of our service providers, infrastructure providers, or technology partners may process information in countries outside your country of residence.

Where applicable law requires safeguards for international transfers, Capzo will take reasonable steps to implement appropriate safeguards.

16. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, storage system, or electronic security measure can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised.

17. Data Retention

We retain personal information and User Content for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing the Services;
• Maintaining your account;
• Processing transactions;
• Meeting legal and regulatory obligations;
• Resolving disputes;
• Preventing fraud and abuse;
• Maintaining security;
• Enforcing our agreements; and
• Legitimate business purposes.

Retention periods may vary depending on the type and purpose of the information.

18. Children's Privacy

Capzo is not intended for children under the minimum age required to independently use such Services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us at hello@capzo.ai.

19. Marketing Communications

Where permitted by law, we may send you product updates, announcements, promotional communications, or other marketing messages.

You may opt out of marketing communications by using the unsubscribe mechanism included in the communication or by contacting us at hello@capzo.ai.

Service-related communications, such as account, security, billing, and transactional messages, may still be sent where necessary.

20. Security Incidents

If Capzo becomes aware of a security incident involving personal information, we may take reasonable steps to investigate, contain, remediate, and notify affected users or relevant authorities where required by applicable law.

21. Third-Party Links

The Services may contain links to third-party websites, applications, or services.

Capzo is not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

23. Grievance Redressal and Privacy Contact

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Email: hello@capzo.ai

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.

24. Contact Us

For privacy questions, requests, or concerns:

Capzo

Email: hello@capzo.ai

Website: https://capzo.ai